Fit
Share ring size, chain or bracelet length and fastening preferences.
Fit, Delivery & Care
Practical details to plan alongside your design.
Before Delivery
Presentation
Include packaging, destination and target date in the project brief.
Aftercare
Discuss care and servicing terms for the construction of your piece.
Before You Confirm a Custom Order
Custom jewelry involves decisions about dimensions, materials, construction and personal preferences. These details should be clarified before production so that the agreed design and commercial terms are understood.
Design Approval
Confirm the agreed design, dimensions and relevant customization details.
Delivery & Duties
Review the shipping arrangements, destination and applicable import responsibilities before the order is finalized.
Alterations & Aftercare
Confirm any resizing, repair or stone-replacement arrangements and the applicable costs and responsibilities.
Your questions, answered
What if a stone or fastening feels loose?
Stop wearing the piece and send clear photographs with the project reference. Discuss inspection before returning the piece.
Can a stone-set ring be resized?
The options depend on its metal, stone coverage and construction. Discuss sizing and future needs during development.
How is shipping arranged?
The proposal confirms transport, protective packing, documentation and destination responsibilities.
Discuss Your Piece
Send the project reference and the details you would like help with.